FAQs
- About Preferred Seating
- Delivery
- Events Waitlist
- Online Club Membership
- Ordering Tickets
- Other
- Pricing
- Seating
- You're Covered Ticket Insurance
1. About Preferred Seating
How does the Preferred Seating service differ from what I could get by going to a ticketing agency?
- Premium quality seating, as opposed to 'pot luck' (for all events except 'Advance Access' and 'Last Minute Tickets'). For all indoor events, only excellent 'A reserve', or equivalent quality seating is sold.
- First opportunity to purchase tickets before the public on sale date so you don't miss out.
- Ease and convenience of booking using a credit card. There is no need to stand in queues, sleep out overnight, or spend hours trying, often unsuccessfully, to get through on the telephone to booking agencies.
- The Events Waitlist service enabling you to register your name on a waitlist for hot rumoured events. If the event is confirmed and we secure tickets, we will endeavour to email you before the public on-sale date and give you priority access.Events Waitlist registrations do not constitute a booking and are valid for 12 months after which time you will need to re-register. Click here for a complete listing of the latest rumours.
- Exclusive deals on last minute discounted tickets.
- The Discount Tix section on the Preferred Seating site gives you access to last minute seats for major concert, theatre and sporting events Australia-wide.
2. Delivery
Can I have tickets sent to someone other than myself?
If you wish to purchase tickets and nominate someone other than yourself to receive them, please proceed with the booking and then contact us, quote your booking reference number and this can be easily arranged.
How much is Postage and Handling?
Postage and Handling for all orders costs $8.95. Box Office Pick-up orders also incur a ticket handling fee of $8.95. This fee covers the cost of receiving event tickets and posting them out to you via Australia Post, or making sure they are available for you at the Box Office.
What happens if my tickets are damaged, lost or stolen?
A replacement voucher can be arranged for most ticket purchases, however a $25.00 replacement fee per order will apply. As soon as you discover that your tickets are lost or stolen, please phone us on (02) 9352 3353 immediately. A Preferred Seating representative will then proceed to organise a replacement. General Admission tickets cannot be replaced under any circumstances, however these are sent via registered post to ensure delivery to your address.
When will my tickets arrive?
Our policy is to deliver your tickets at least 2 weeks prior to the event, except in unusual circumstances where tickets are delayed from the supplier. If your tickets are to be collected from the venue Box Office, this will be clearly stated at the time of purchase.
3. Events Waitlist
Can I register on the Events Waitlist for a rumour that isn't listed?
We only register for rumours that are listed in our Events Waitlist page. If you've heard a rumour that is not listed please call us with the details and how you heard about it. A Preferred Seating Customer Consultant will then let you know if we will be registering for the event.
How do I register on the Events Waitlist?
Go to the Events Waitlist page and find the event you want to register for. Press the Waitlist Now button and complete your details. If the event is confirmed and we secure tickets we email you, giving you priority access to purchase tickets online – often before the public on-sale date.
How many emails will I receive when I register on the Events Waitlist?
You will receive only one Waitlist communication if we secure your requested event tickets. If, during the Waitlist process, you opt in to receiving Preferred Seating webletters, you will receive an email update each fortnight. There is the opportunity to unsubscribe from these communications in each webletter.
4. Online Club Membership
How do I become an Online Club member?
Simply fill out the online form on the Home Page or opt-in during the purchase or waitlist processes. It's that easy!
How do I unsubscribe from the Preferred Seating Online Club?
Simply click here and complete the unsubscribe form.
What are the benefits of being a Preferred Seating Online Club member?
5 Great Reasons To Join:
- Stay up to date: Hear all the inside goss on the Current Events on sale, hottest rumours and fabulous last minute ticket offers.
- Regular email updates: Receive regular updates and be in-the-know before the rest of the country.
- Priority booking: Be among the first to secure tickets to popular events.
- Complimentary: Membership is totally FREE of charge.
- Signing up is easy: Simply fill out the form on the Home Page.
5. Ordering Tickets
How do I make a booking if I live outside Australia?
If you have an address in Australia where the tickets can be sent to you, insert this address on the booking form. If you are not sure of where you will be staying, please phone us on (02) 9352 3353.
How do I make a ticket booking?
Simply press the 'Current Events' button to book easily and conveniently, 24 hours a day, 7 days a week, and you will be transferred to a secure Internet server to perform your booking.
Please ensure that you read the terms and conditions of the booking carefully as the transaction is processed immediately.
Can I re-sell my tickets?
Your tickets may not be resold or offered for resale at a premium (including via online auction sites) or used for advertising, promotional or other commercial purposes (including competitions) or to enhance the demand for other goods or services either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission.
Scalper Warning: In addition to the above, the resale of tickets is governed by ticket sales legislation and may attract criminal penalties.
6. Other
Can I have tickets sent to someone other than myself?
Yes. Fill in the delivery details of where you wish tickets to be sent on the booking form, and uncheck the tick box at the bottom of the booking form that says, 'changes to my contact details should update my member record permanently'. This will ensure that your details are not overridden by your friend's delivery details.
Can my partner or friend send queries to you about tickets I booked?
Any queries sent to Pinpoint must be made by the person who made the initial booking (and who's details we have on our system). Due to privacy regulations, we are not in the position to enter into correspondence with any other person except that who has actually ordered the tickets and will appear in our systems order records. If there are any queries regarding a booking, tickets or event purchases, please ensure the transactional party contacts Pinpoint directly.
What browser version is recommended to best view this site?
We strongly recommend using a browser that uses 128-bit encryption such as Internet Explorer 6.0 or better as otherwise Triple Lock Security can’t be guaranteed.
This site has been tested for use in Internet Explorer. While the site will function in other browsers we cannot guarantee that the site will display as intended.
What happens if I want to cancel my booking, or if the event itself is cancelled?
In accordance with the Entertainment Code of Practice, Preferred Seating does not issue refunds, cancel tickets or transfer tickets to another performance date. However, if the event itself is cancelled, a refund will be issued once tickets are returned to us.
7. Pricing
Am I informed of the additional costs at the time of booking?
Yes, the total price listed on the form when you go to Buy Now on the website is the price that will be charged to your credit card-there are no hidden costs – what you see is what you get.
What is the cost of using Preferred Seating?
All tickets are subject to ticketing agency fees and a minimum service fee of $12.50. For last minute/discounted tickets, a minimum $5 service fee applies. In some circumstances a promoter's fee may also apply. Due to these factors, the ticket price is always more than the face value printed on the ticket.
A phone booking surcharge of $5.95 per ticket applies to all orders placed over the phone. By booking online you will avoid this surcharge. To contact a customer service consultant call 02 9352 3353 during business hours Monday to Friday.
8. Seating
Are all events sold through Preferred Seating premium quality?
For all indoor events, we buy excellent 'A Reserve' or equivalent quality seating. If you purchase tickets through Preferred Seating, you can be assured that seats will be the best available. Front row isn't necessarily the best - so sit back and relax knowing that you will get the best seats based on each individual venue.
For large outdoor or high demand events, we sell tickets as Advance Access™, which allows customers to purchase before they are on sale to the general public – to ensure you don't miss out! We cannot however guarantee the quality of these seats within the selected seating category, as Advance Access™ events are usually high-demand or outdoor events and tickets are limited.
For the Last Minute Tickets service, seating quality can not be guaranteed, which is why we are able to offer them at such a great discount.
How do I make a wheelchair booking?
Please contact us on (02) 9352 3353; we will endeavour to assist special requests where possible. This may not be possible during pre-sale periods where exact ticket locations are not yet known.
Where are these premium quality seats located?
- In THEATRE VENUES we usually sell 'A Reserve' seating located in the front half of the stalls and/or the front half of the dress circle/mezzanine.
The Stalls are the section of seating, beginning directly in front of the stage on the ground level of the theatre generally sloping slightly upwards towards the back of the section.
The Dress Circle or Mezzanine is the elevated section of seating that is similar to a balcony with the seating tiered upwards towards the back of the section.
In some theatres there may be an additional balcony above and further back than the Dress Circle/Mezzanine generally known as the Grand Circle.
- In ENTERTAINMENT CENTRES our tickets are generally located on the floor and/or in the first elevation (the Floor is the flat section of the venue with seating beginning directly in front of the stage). General Admission tickets are generally located on the floor area. This area has either standing room only or unreserved seats.
- For large outdoor venues, such as Football Stadiums, we do not guarantee seating quality, as it is too subjective, and sound and viewing quality varies.
Why can't Preferred Seating tell me where my seats are located at the time of booking?
Preferred Seating receives an allocation of premium seats to each event directly from the Promoter. These blocks of tickets are put on hold for Preferred Seating members prior to the event going on sale to the general public. To ensure each customer is allocated the best seating possible, we always allocate seating from this allocation after customer purchase, in the order in which they are sold, based on combinations of tickets sold.
9. You're Covered Ticket Insurance
What is the Cover – What am I Protected Against?
For the reimbursement cost of the original purchase price of Your Event Ticket should You be unable to attend due to a covered event.
What is the maximum amount Payable in the Event of a Claim?
The maximum amount payable per Event Ticket is $3000.00 (three thousand dollars only inclusive of GST).
What is the Premium Cost?
Your premium is based upon the number of Event Tickets purchased and the total cost paid (Transaction Band).
Are there any Claims Limits?
Yes, the insurer's maximum limit of liability for any one Event Ticket claim is $3000.00 (inclusive of GST).
Are all Tickets in my Purchase Covered?
Yes, when Event Ticket Insurance is included in your purchase, all tickets purchased in that transaction are covered.
Who is the Insurer?
The insurer of this policy is certain underwriters at Lloyd’s, London. National Underwriting Agencies Pty Ltd AFSL 246 229 (NUA) are the Lloyd's Syndicate representatives (Coverholder) in Australia. NUA administer all policies on behalf of the Lloyd's Syndicate.
How do I make a Claim?
Should you wish to make a claim simply call 1300 133 959 during normal business hours and dedicated claims staff will assist you.
Who manages the Claims?
All claims are administered in Australia by National Underwriting Agencies Pty Ltd.
Click here for the PDS for the Event Ticket Insurance (PDF 98KB).
If you can't find the answer to your question please
contact us.
